Multi-stakeholder and Community Engagement

Published: 12 April 2021
Last edited: 17 February 2022

This integrated and highly participatory approach has been fundamental to ensure the success of the WWTP.  The Polo's Water Board collaborated with CORAL, The West End Patronato (Community board), and the Roatán Municipality to gain support and cooperation from the local community; which was essential to ensure the connection of residences and businesses.


The community was also involved in the establishment of a fee, a process developed by Polo's under the guidance from the Ente Regulador de los Servicios de Agua y Saneamiento (ERSAPS), which is the federal government entity responsible for regulating water and sanitation providers. 


It has allowed us to secure funding, build strong partnerships, and most importantly gain the community’s support and trust by creating a positive change in their environment and creating job opportunities.


Alliance and partnership development
Co-management building
Communication, outreach and awareness building
Education, training and other capacity development activities
Scale of implementation
Phase of solution

Enabling factors

  • Empowering the community of West end through local capacity building on technical and management skills.

  • Multi-Stakeholder engagement focused on both the public and private sectors, allowing CORAL to establish strong partnerships that positively impacted gaining the support of cooperation agencies, donors, and policymakers

Lessons learned

  • Multistakeholder collaboration, community engagement, transparency, capacity building, and empowerment of staff are essential to ensure the efficient management and operation of the plant.
  • Promoting sanitation best practices at a community level is a long-term process that requires trust and collaboration. Even though it's been challenging, CORAL successfully included the West End Community and its young female professionals in the water and sanitation value chain.

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