Training staff in the use of digital mobile data collection.
map scientific services
Training and Capacity Building
Training of staff is important to ensure the effective implementation and long-term success of the solution. Prioritise training during the designing and deployment phase, as well as after the deployment to ensure continued use of the solution.
- Technical officers or champions to drive the training and use on the ground improve the chance of success.
- Use the organisational reporting tools to track user engagement and usage to pinpoint when and if they are not using the applications as planned. Identify why there may be a problem, and work with them to overcome the problem.
- Language barriers can be an issue and forms need to be simple for effective data collection.
- Training should not be seen as a once-off exercise but rather a continuous process.
- Staff turnover is a reality and organisations need to ensure continuity by always having more than one senior staff member trained on the various workflows and administration of ArcGIS Online.
- Implementation partners can make training and long-term support of the solution more manageable.