Open communication

By taking active part in various village events and meetings, Snowchange has tried to openly communicate about the restoration plans and to be open about the funding and its spending locally. River guardians have found that it is crucial that an organization shares what they have concretely done in the area and gives possibilities for people to get involved. 

River Guardian Meetings are held twice a year, in addition to informal meetings with individual guardians. Issues are also communicated via a mailing list as well as in a WhatsApp group.

River guardians can also be found to act as “mediators” in their communities. When information of the restoration project is transferred to villages through them, it is more likely trusted, and people might be more eager to join events. 

The River Guardian Program has also enabled the communities themselves to communicate their knowledge through different methods, such as a community theatre play. 

Long term commitment

Snowchange has worked in the Koitajoki Catchment since 2017. The Koitajoki Restoration Project started in 2022 and the River Guardian Program kicked off in 2023. In early 2025, one of the river guardians mentioned that only after three years, people in the area have gotten aware of the restoration project and started seeing it as a truly good thing. Gaining acceptance is a slow process. In addition, long-term continuity in a river guardian’s own observations builds motivation as one can see the multitude of their own observations and already draw some conclusions based on them.

Diverse ways to participate

There is no “one size fits all” for being a river guardian. Some guardians especially enjoy joining the practical restoration actions, such as blocking the ditches of a drained peatland, or creating spawning sites for migrating fish, while others prefer to solely focus on their monitoring efforts. Offering several ways to participate helps keep many people with different interests and strengths involved. The guardians can also present suggestions of what they would like to have organized as part of the program, such as workshops. 

bottom-up approach

The River Guardian Program is based on the interests and motivations of the guardians themselves. The guardians choose the ways and methods they wish to participate in the program. They also choose whether they prefer to work solo, with family members or as a larger group of villagers. 

This is a different approach from more conventional citizen science or volunteer monitoring where scientists set the methods, protocols, and objectives of the monitoring efforts which are then followed by volunteers. A bottom-up community-based approach ensures that community-defined issues are addressed and allows a reciprocal dialogue between community members and the restoration project. River guardians are involved in planning their monitoring work as well as in interpreting the results. 

Free, Prior, and Informed Consent (FPIC) is applied throughout the process, including when river guardians work with other community members, for example when conducting interviews. 

An immersive experience of “being a researcher for a week”.

Scientific tourism constitutes the primary activity of the initiative. Over several days, visitors from various regions of the country and the world engage in scientific research  focused on data collection for whale shark conservation. A variety of activities are designed to encourage dialogue, reflection, and learning about the experiences of the day,  aiming to raise awareness and inspire attendees to share knowledge within their communities.

A crucial factor in the success of the initiative is the alliance with the local tourism agency, Bahía Solano Me Llama, in terms of logistical organization, activity planning, visitor registration, and other associated activities.

In addition, establishing connections with the local community, particularly those engaged in artisanal fishing, has enabled the expansion of the initiative's scope and the dissemination of sustainable fishing practices, responsible consumption, and responsible tourism.

Adopting a simplified scientific perspective is advantageous for effectively communicating with non-scientific audiences, making academic language more accessible. This approach enables knowledge exchange and promotes understanding of the project as an opportunity for conservation. It is also essential to transform the dissemination of knowledge into an enjoyable, simple, and engaging activity.

Talks include didactic material and use photographs and videos to enhance participation and immersion . These sessions are structured to foster questions, exchange and dialogue, thereby eliminating the conventional instructor-student dynamic. Following the sightings and research sessions, participants share their field observations to enhance collective knowledge. It is important to acknowledge the involvement of fishermen and local community members in the educational process. They act as educators and disseminators of traditional knowledge, particularly regarding best practices and responsible fishing. Consequently, they assume the role of "conservationist leaders".

Value added services

The integration of value-added services with solar-powered cold storages strengthens the overall service model, enhances farmer incomes and improves their ability to pay the user fee. Two value-added services were introduced in this pilot: solar-powered sorting and grading operations and the app "Your Virtual Cold Chain Assistant" (YVCCA).

Sorting and grading operations, which are conventionally performed at packhouses, have been brought to the farmgate and solarised to avoid diesel consumption. This setup enables farmers to access reliable information about the quality of their produce during price negotiations with buyers.

Your Virtual Cold Chain Assistant (YVCCA) is a mobile and web-based application that supports improved cold storage use, farmer decision-making and planning for scaling. It integrates three core functions. First, it enables farm produce management and predicts the quality and shelf life of apples based on a quality assessment at harvest and data on temperature and humidity in the cold storage units. Second, it identifies underserved areas without access to cold storages but high potential for implementation, by analyzing production data, satellite imagery and socio-economic indicators. This supports planning and targeted expansion of infrastructure. Third, it offers data-informed market linkage advice by combining data on weather, market volume and location, fresh-produce yields, real-time market prices and shelf-life estimates to recommend optimal sale timing and locations. Together, these functions improve both farmer income and the operational efficiency of cold storage services.

  • Availability of spatial and socio-economic data, including production levels, satellite imagery and infrastructure access which provides a foundation for identifying underserved areas and supporting targeted planning of cold storage and related services
  • Collaboration with international research institutions contributes to the continued development and refinement of digital decision-support tools such as quality and shelf-life modelling
Your Virtual Cold Chain Assistant (YVCCA) App

Your Virtual Cold Chain Assistant (YVCCA) is an app that supports improved cold storage use, farmer decision-making, and planning for scaling. It integrates three functions. First, it enables farm produce management and predicts the quality and shelf life of apples based on a quality assessment at harvest and real-time data on temperature and humidity in the cold storage units. Second, it identifies underserved areas without access to cold storages but with large potential for adoption, by analysing production data, satellite imagery, and socio-economic indicators through. This supports planning and targeted expansion of infrastructure. Third, it offers data-informed market linkage advice by combining data on weather, market volume and
location, satellite images, fresh-produce yields, hygrothermal cold-storage sensors,
forecasted remaining shelf life of produce, and real-time market prices. Together, these functions improve both farmer income and the operational efficiency of cold storage services.

Cooling as a Service - Business Model

The Cooling as a Service (CaaS) model enables smallholder farmers and cooperatives to access solar-powered cold storage infrastructure without the burden of high initial investments and ownership. A technology provider (CoolCrop) installs, operates and maintains the cold storage units at or near the farmgate, and farmers or cooperatives pay a service fee to use the facility. This fee can be based on the quantity of produce stored, such as by weight or crate, or defined as a flat rate and is based on the total costs of installing, operating, maintaining, and financing the equipment. The viability of the intervention depends on selecting an appropriate pricing strategy and the financial structure of the initial investment. Service providers earn revenue through storage and transportation fees, as well as through value-added services such as sorting and grading, and potentially through net metering of surplus solar energy. Farmers and cooperatives benefit from the reduction of post-harvest losses, preservation of quality and shelf life and the possibility to delay sales beyond market gluts, leading to improved income.

  • Availability of a technology provider with the technical expertise to install, operate and maintain solar-powered cold storage units in remote and high-altitude areas
  • A well-designed user fee model that balances affordability for farmers with financial viability for the service provider
  • Reliable demand for cold storage services within a defined region, supported by seasonal apple production and sufficient marketable surplus
  • Basic enabling infrastructure, including road connectivity or grid access for net metering
  • Interest and coordination capacity of farmer groups or cooperatives to support shared use and communication with the service provider
  • Access to finance or support schemes that help reduce the investment burden and support early-stage viability

In Himachal Pradesh, poor accessibility and weak road infrastructure expose storage providers to high operational costs. The management and maintenance of cold storage units remains the greatest hurdle to achieving economic sustainability. To address these challenges, the model includes a long-term strategy of distributing cold storage units in a geographically clustered manner. However, this becomes economically viable only after the model is scaled up and widely disseminated, requiring substantial upfront capital or external subsidies in the early phase. The choice of pricing structure is also critical; it must cover operational costs while remaining affordable to farmers. Integrating value-added services such as sorting and grading increases farmers' ability to pay and improves model sustainability. Cold storage alone is not sufficient - bundling services like transport and market access is essential. Finally, clear contractual agreements with users are important to ensure accountability and service uptake.

Livelihood Improved

Randilen Wildlife Management Area (WMA) generates tourism income that directly supports community development, fostering sustainable growth and improving local livelihoods. Revenue from tourism activities, such as park entry fees, guided tours, and eco-lodges, is reinvested in key sectors like education, healthcare, and infrastructure. Additionally, these funds empower local communities by creating jobs, enhancing conservation efforts, and supporting small businesses. The income also contributes to cultural preservation and environmental sustainability, ensuring long-term economic stability while promoting responsible tourism practices that benefit both people and wildlife.

Protection of wildlife and the environment

Trust Building

Trust-building is essential for an effective feedback mechanism, ensuring stakeholders feel safe raising concerns. Without trust, people may hesitate to report issues due to fear of retaliation or inaction, undermining the system’s purpose.

As stakeholders see their concerns addressed, trust deepens, leading to greater participation and stronger relationships between communities and conservation partners. Over time, this trust improves conflict resolution and increases local support for conservation efforts.

Accessibility and confidentiality are key. Secure lock boxes in each zone allow safe, confidential submissions, encouraging participation. Impartiality is also crucial. The multi-organization response team, which includes representation from Frankfurt Zoological Society, the Chitimbwa Iyendwe Conservation Project, and Zambia’s Department of National Parks and Wildlife FZS, reassures stakeholders that feedback and grievances will be handled fairly.

Consistent communication and follow-ups further strengthen trust. Keeping complainants informed about progress and resolutions demonstrates commitment. Transparency, including sharing general grievance outcomes in meetings, reinforces confidence.

Building trust in the feedback mechanism requires consistent engagement, transparency, and responsiveness. Early on, accessibility proved critical - placing lock boxes in multiple zones ensured community members could submit concerns easily and confidentially. However, initial lack of awareness limited participation, highlighting the need for repeated sensitization meetings to explain the process and reassure people of confidentiality.

Impartiality was another key lesson. By involving multiple organizations (FZS, DNPW and CICP) in the review team, the mechanism gained credibility, reducing fears of bias. Timely responses were also essential; delays in addressing grievances risked eroding confidence, emphasizing the importance of clear timelines and interim updates.

Additionally, managing expectations was necessary. Not all concerns could be resolved immediately, and some fell outside of the NTCP’s mandate. The set up of the mechanism stipulated that such issues were to be passed onto relevant bodies such as the Zambia police (no serious grievances requiring this action have been received to date). Communicating what the mechanism could and couldn’t address helped maintain trust. Ultimately, transparency, follow-through, and ongoing dialogue proved vital in ensuring the community viewed the process as fair and reliable.