Communication strategy to increase understanding and support on flood prevention
From 2007 to 2010, severe flash floods occurred in different cities in the Emscher- and Lipperegion due to extreme rainfall events. In the public discussion that followed, the question of responsibility came up. Citizens formulated the demand that the public bodies, particularly the municipalities and water boards, had to guarantee a full protection against future flood events. In further developing this demand, it quickly became clear that this would not be possible without paying a high price. Questions arose like: How high should the dikes be, and how big should the waste water sewers be dimensioned to protect people against any extreme event? How much energy and money would that cost? This would speak against all efforts regarding climate protection and reducing greenhouse gas emissions. A communication strategy was thus necessary to change citizen perspectives and develop support for a reasonable solution. The goals was to convince the population that there is no solution by public authorities which can offer 100% protection against the impacts of climate change, and that there will always remain a degree of personal responsibility. This was the starting point when people began to ask the question: What can I do?
The fact that people were concerned about their wellbeing supported the communication strategy. Without the extreme rainfall events. It would have been much more difficult to come into a mutual dialogue with people about possible approaches on how to face the impacts of climate change. Talking about climate, there is no “polluter-pays-principle”, but rather open discussions about “who can do what” were needed.
Communication strategies built around stories intended to scare the audience are not successful. Neither policy makers nor people like to act on the assumption that their world will be flooded and damaged. However, informing citizens in an open and factual way, complemented by highlighting the potential positive impacts of adaptation measures can be a strong and successful approach. Here, highlighting the benefits of an enhanced living quality, improved recreation facilities and a sound ecosystem convinced stakeholders and citizens to start taking acting themselves and support the planned EbA measures.
Securing sufficient funds for a multi-purpose EbA solution
As this solution serves various goals and meets several objectives, it was possible to secure sufficient funding from diverse parties, domains and funding bodies to cover the entire implementation of the project. Innovative financing approaches can also act as ‘self-sustaining’ and generate funds during the course of the project to fund some of the foreseen activities.
Given that the solution serves various goals, funding was able to be secured from a range of parties, sectors and sources. In the case of the creation of Lake Phoenix this included funding for water management from the water board; funding for ecology from the ecological funding program by the federal state; funding for urban development from etc. The water board, for instance, provided the amount of money that was already budgeted for the construction of a flood retention basin.
Establishing the diverse benefits provided by a solution is an important step in the planning process, as it highlights the various sectors and stakeholders who can potentially be involved in and benefit from the solution. Drawing attention to the potential benefits, and underlying this with a sound scientific evidence base with which to approach these parties, can facilitate the successful generation of funds from a range of sources.
Synergistically combine various interests and goals for the EbA solution
In order to find an EbA solution for e.g. the development of an area in which multiple actors have an interest in, it is important to synergistically combine various interests, ambitions, challenges and goals.
A crucial factor for the realization of Lake Phoenix was the successful linking of various problems (flood risks; abandoned brownfield site; underprivileged part of the city) and goals (flood retention; river restoration; increase of attractiveness of the city, etc.) to gain support from a range of actors. To this end, the lake was designed to serve as a biodiversity hotspot, flood retention basin, and recreational area. Most significantly, it increased the
Achieving multiple objectives required compromising, for example between ecological objectives (i.e. size of the lake and natural areas) and economic priorities (i.e. land being available for real estate development). As a result of a common will to succeed and a number of group and bilateral meetings between key stakeholders, these compromises could be reached. Interviewees also highlighted that the actors’ good relations and belief in the project helped find solutions, just as it helped to settle discussions concerning upcoming additional costs and risks. The (historical) role and position of the water board as a mediator was important in this respect. The realization of Lake Phoenix was furthermore facilitated by favorable timing, being that the Emscher conversion coincided with the abandonment of the brownfield site.
Formative Research
During the planning phase extensive formative research informs the Social Marketing, as well as the Technical Assistance components of a campaign. Research sets the baselines that allow the assessment of social and conservation impacts following a campaign. Qualitative research (e.g. focus groups, observation, in-depth interviews) is geared towards understanding target audience opinions, feelings, concerns and perceived benefits of current as well as desired management practices. Qualitative research is about creating a casual conversation with and between participants to establish a comfortable relationship, and to reveal underlying information unobtainable through quantitative research. Quantitative research surveys capture specific answers to specific questions to describe demography, identify media preferences, and assess the current state of knowledge, attitude, communication and readiness of target audiences regarding a certain behavior change. Both components ultimately inform campaign decisions like objectives, respective activities, materials, and messages for both Social Marketing and Technical Assistance.
• Training on qualitative and quantitative research methods. • Generic qualitative research guide/procedure to support researcher in preparing and during research rounds. • Templates to facilitate qualitative research analyses. • Quantitative research (i.e. survey), following best practices for survey question design to avoid bias in respondent answers. • Committed base of volunteers to support survey implementation. • Software to process and analyze quantitative data.
Qualitative research techniques (e.g., focus group and in-depth interviews) geared towards understanding the target audience opinions, feelings and concerns regarding a certain behavior change are essential to create casual conversations for participants. This enables creating an environment of trust in which fishers feel comfortable expressing what they really think instead of expressing what others want to hear. The latter would make data barely reliable. Surveys that are built on qualitative research results tend to better inform campaign strategies, making them more aligned with campaign goals and objectives. It is essential to avoid setbacks when it comes to survey implementation, and detailed planning based on sample sizes and human resources is necessary. In that sense, building strong relationships with a committed group of campaign volunteers to support this task is essential.
Technical Assistance (TA)
Unlike Social Marketing, the Technical Assistance (TA) is based on more personal interactions with the fishers at the fishing group level (cooperatives or associations) or at the individual fisher level. This allows the issues to be addressed with more detail and depth, although larger groups of people are not reached. The overarching goal is to promote fishers´ support for conservation actions (e.g., creation of FRZ, adoption of sustainable fishing practices). Technical assistance tools are targeted towards building capacity in coastal communities and removing technical barriers, emphasizing leadership among fishers to improve the management of fisheries resources. Examples of technical assistance activities include one-on-one conversations, fishing trips, fisher exchanges among sites, formal training in specific fishing methods through workshops and courses, informal training, meetings with the authorities, follow-up with administrative and legal processes (e.g., fishing concession/permit renewal) and providing organizational materials (e.g., file cabinets, blackboards, etc.).
• High level of technical experience and skills of implementing partner allow deeper and more detailed TA interventions with fishers. • Well designed, implemented and analyzed formative research supports the definition of thematic areas for TA. • Partnerships with government agencies and NGOs to add human and financial resources and give fishers assurance that their effort is acknowledged. • Target audience participation in the design and future implementation of TA activities to generate ownership and contribute to reducing the resistance to the campaign effort.
Technical Assistance interventions help the campaign address issues identified in the Barrier Removal step, but interventions are not necessarily limited to that stage in the process. Despite the differences in the context of each campaign site, defined by the conditions of the country and the fishing industry, very similar thematic areas were identified for each TA strategy. Building trust with the fishers is a primary step for all TA activities. Those activities which involve as many fishers as possible generate ownership in fishers and facilitate the adoption of behaviors. Moreover, fishers are empowered to follow up on the agreements derived from each activity, improve their self-organization, establish agreements internally or with third parties to publicly reaffirm and guarantee their collective decisions, and promote their participation in activities that impact the fisheries management decision-making process.
Gaining an invitation to the CBD EBSA meeting in Moscow
We carefully prepared our maps and other data and then wrote a supporting letter to one of the organizers of the IUCN CBD EBSA meeting in Moscow in March 2013. After some back and forth, we managed to get a formal invitation and to raise the funds to send researcher Mikhail Nagaylik. He attended and submitted a strong case for a large EBSA covering most of the east coast of Kamchatka. This EBSA was accepted and supported both by the scientists as well as the Ministry in Moscow.
The fact that FEROP co-director Erich Hoyt had attended MPA meetings and was an IUCN WCPA and SSC member helped in approaching the organizers of the CBD meeting in Moscow to obtain a place for a FEROP researcher. FEROP's deep experience in the region meant that the expertise would be essential.
Think creatively and just because you aren’t formally invited to something doesn’t mean you don’t belong, or that you can’t get in.
Theory of Change (ToC)
A Theory of Change (ToC) is a road map that plots the journey from where we are now to where we want to be. The ToC serves to create a common vision of long-term goals, how they will be reached, and how progress will be measured along the way. A ToC forms the basis for strategic planning, and it clearly articulates how shifting behaviors and social norms will reduce threats to biodiversity. There are seven elements of a Pride campaign ToC: Conservation Result points to the conservation target (ecosystem or species) the campaign is trying to conserve, and what the expected long-term result is. Threat Reduction points to the main threats to the conservation target that can be reduced. Behavior Change focus on the human behavior that must change in order to reduce the identified threat. Barrier Removal identifies the barriers to adoption of the new behavior and how can they be removed. Interpersonal Communication describes what conversations are needed to encourage people to adopt the new behavior. Attitude identifies what attitudes must shift for these conversations to happen. Knowledge is the cognition needed to increase awareness and help shift these attitudes.
• Campaign site and thematic knowledge and experience • A prior analysis of site conditions including geographic scope, conservations targets, threats and contributing factors. • Clear long-term goals of implementing partner
Some of the key elements of success related to the ToC include, a clear, unequivocal connection between the expected conservation result, and the threat the campaign is trying to reduce. Even though the selected threat may not always be the most important menace to the conservation target, it has to be one that can be mitigated through human behavior change. Likewise, identifying a specific behavior change that is directly linked to the selected threat is vital.
Insertion in the community
Building trust between MarViva and the Community Councils of each community has taken more than four years before the development of the Communication Collective. Creating an association between the Collective and the Foundation has been based on the respect for the interests, decisions and role of the Community Councils. This partnership has allowed the insertion of the Foundation in the communities where it is positively seen as a strategic partner. This integration has been strengthened by successful previous processes where communities have perceived the benefits of partnership and the "fair play" by the Foundation.
Establish personal relationships with community leaders to meet and discuss one to one the vision of these community leaders. Create participatory methods in making decisions that develop an acceptance and identification with the decisions taken.
Invest time to create a strong partnership with communities is essential before achieving successful experiences. This relationship requires time and constant interactions with community leaders. It is important to establish clear rules for this interaction from the very beginning. The respect by the Foundation for community decisions and the avoidance of taking the leading role were elements that helped create that trust.
Monitoring and evaluation
Monitoring and evaluation (M&E) are vital components of every Pride campaign, without which assessment of the effectiveness of the intervention cannot be conducted. M&E takes place in every component of the Theory of Change (please refer to the building block 'Theory of Change' for a brief description of each component). Monitoring keeps score on how effectively capacities are built, how effectively social marketing efforts lead to changes in behavior, and if those behavior changes lead to desired conservation outcomes. Monitoring basically tracks every component of the ToC. M&E of knowledge, attitude, interpersonal communications and behavior change is based on pre and post campaign surveys of the fishers, while threat reduction and conservation results use specific protocols validated by experts.
• Having a local monitoring partner or consultant is key to develop timely baseline data and monitor threat reduction and conservation results. • As with any project or program, having adequate and sufficient funding is key. Teams may rely on existing human, equipment, facilities, and financial capacities to reduce costs. • Sites with long term tradition of monitoring are better suited to produce a solid baseline of biological monitoring indicators.
An important lesson related to biological monitoring is when there is the possibility of having a two person team for each campaign, a Campaign Manager (CM) and a Fisheries Fellow (FF). This arrangement allows for one person to concentrate on the fisheries technical aspects, including the necessary time for biological monitoring. The level of involvement of the FF in the monitoring component depends on his/her personal inclination towards science. There are examples where the FF devoted a considerable amount of time and effort to conducting monitoring and analyzing data, while others did not participate at all. This could improve with a clearer definition of the FF’s role in regards to biological monitoring. Having a person dedicated to monitoring in Rare’s team ensured all fisheries campaigns had baseline and post campaign impact data.
Working with regional NGO to get idea accepted as an EBSA
Meeting MarViva staff and president at meetings and making a plan to work together. Agreeing to send someone to the regional EBSA workshop. Helping to prepare the submission to the workshop. Gaining acceptance for the area proposed as an EBSA.
Conferences and meetings that would give us a chance to plan the action on a more personable basis, at least initially; then ease and cost of using skype and meeting software; being able to contribute to getting a grant for the work at the local level.
Reach out and gain support and partners at local levels even if you are working on an international initiative. Work hard to make it happen.