Proactively Repurposing Public Assets

In aging rural cities, the population aging rate is higher in the city center, and therefore it is important to make the city center more elderly-friendly. This means making the area safe, habitable and accessible to the elderly. Toyama City demolished and integrated several schools due to the shrinking and aging demographic context and utilized one of them for the site of the Prevention Care Center. The location in the downtown area is highly accessible by public transportation such as bus, light rail transit, and community bus from the central station.

  • Governments’ initiative to utilize unused land and facilities due to the shrinking and aging demographic context
  • Availability of a large land lot easily accessible by public transportations

In the context of an aging downtown area, unused sites or old facilities (e.g., abandoned schools) can be utilized for projects that enhance the quality of life of the elderly, like the Kadokawa Preventive Care Center. Proactive repurposing of unused land and old facilities can reduce the initial cost of such projects.

Promoting Integrated and Inclusive Care Services through Community-based Approaches

Toyama City is promoting integrated and inclusive care services for the elderly population, and local networks play a key role. The city has 32 community general support centers as contact points for the elderly people in each community, where experts (e.g. nurses, certified social workers, welfare caretakers) monitor and guide the health of the elderly people and advise them to attend the Kadokawa Care Prevention Center, when necessary. The city also works together with a city-based voluntary club which 36% of all the elderly citizens of the city have joined. The city asks several members in the club to take a leadership role in promoting community-based activities for preventive care and communicating with the support centers and the City of Toyama. This community-based approach also helps members become more aware of their own health, and it enhances self-reliance and encourages mutual help among communities.

  • Utilizing local networks to promote care services for the elderly population
  • Membership Scheme for Promoting Preventive Care

Preventive care is one of the critical concepts to be applied in a rapidly aging society, which could enhance the well-being of the elderly, and reduce the financial burden of individuals and pubic services. It can support elderly people to have a self-reliant life and decrease the number of frail elderly citizens who need careful long-term nursing. Integrating preventive care services with other nursing and health care services provided by other public services and networking with local communities can provide higher quality of services more effectively and efficiently.

Marketing and building business relationships

This building block is crucial in ensuring R2R is successful in the long term future.

 

A variety of marketing strategies are used to market R2R. These include a website, social media platforms, merchandise, printed flyers and brochures, attendance at national and international travel trade events and educational travel shows, email marketing, marketing through TIDE, and hosting familiarization tours. 

 

Initially, it was thought that R2R would attract mainly students wanting to enhance their resume. However, it was found that marketing costs associated with finding each individual participant were high. Now, the primary focus is on partnering with universities and travel planners who organize group trips.

 

R2R seeks to work with partners who may be initially costly to acquire, but who then provide a regular stream of participants. This includes universities who send one large group per year, and travel agents who may send five groups a year to take part in the program. Over time, building these relationships will mean that marketing costs will be reduced, and the focus will be on retaining those partnerships.

 

To date, R2R has formed excellent relationships with its partner agents, and continually strives to improve the services provided to ensure long term commitments from them.

 

An important thing has been to actively invest in marketing materials and events, from printing brochures to attending international trade events – in order to engage the audience, it is crucial to have professional materials that promote the quality of service that is provided.

 

Another important condition is to have someone whose focus it is to develop and market R2R programs. TIDE identified the need to have a full time member of staff for R2R in 2014, and invested accordingly, to ensure the responsibility did not fall on existing staff.

Since 2014, marketing efforts were shifted, from focusing on university students, to focusing on study abroad planners, and travel agents. This was due to the costly nature of recruiting individual students, compared to the better return on investment generated from forming long term partnerships.

 

This has had its own consequences on the programming offered to participants. Universities and travel agents require much more structured schedules than individual students, so now R2R has less flexibility when it comes to programming. It is unable to go to the assistance of TIDE, should a last-minute priority project present itself. It does, however, allow for longer term projects to be facilitated through R2R. For example, R2R is now doing ongoing research on the manatee population in the Port Honduras Marine Reserve, with 3 – 5 groups per year ensuring that this continues.

 

For others wishing to replicate this program, it is advised that you carefully plan who your target market is, and devise the best strategy to reach them effectively, as early as possible.

Providing capacity building opportunities to new and existing staff so that the team is fully qualified to deliver the R2R program.

Capacity building has been an important component of developing the R2R program. Prior to this program, TIDE had one tour guide on staff, and a number of ‘community researchers’, who are trained to carry out part time research and monitoring work.

 

With the program starting small and growing gradually, it was impossible to hire a full staff of fully qualified staff from the off-set, so R2R invested in those staff already working with TIDE to provide additional employment opportunities for them.

 

Since inception, capacity building amongst staff has continued in an effort to continually ensure that participants have a great experience with knowledgeable, professional staff. This has included providing SCUBA training, tour guide training, science training, marketing training, accounting training, and health and safety training.

 

Volunteer safety is considered priority, so staff undertake regular health and safety training, and follow risk assessment and emergency procedures set out by R2R. 

TIDE already had a number of trusted community researchers, who were available and willing to partake in training opportunities and then work on the R2R team. By providing training to individuals that were already known to the organization, R2R ensured it was investing in enthusiastic people that are passionate about the work.

 

Another important thing is to plan ahead for training requirements. Most participants book in advance, so R2R has been able to ensure that its staff were adequately trained well in advance.

One of the major challenges with implementing this building block, has been staff retention once trained.

 

Sometimes, training was provided to individuals so that they can better serve R2R, however due to R2R not running at capacity, only part time work can be provided. Some individuals then seek full time employment elsewhere, and are unavailable when R2R needs them to assist with groups. On the one hand, R2R and TIDE are proud to support young people moving into full time employment, however at the same time it leaves the program without the staff it needs.

 

Since inception, R2R has tried to reduce losses on investment, by requiring those receiving training to contribute towards training costs through salary deductions. This has ensured staff are retained within the program for a longer period of time, but the challenge is still faced.

 

Because R2R offers a range of programs, from marine, to terrestrial, to community, it hasn’t been practical to build the capacity of just one person. However, for programs that perhaps have a narrower range of programming, this may work.

Development of facilities, equipment, and organisational protocols, so that TIDE is fully prepared to host visiting groups.

In order to host volunteers, the necessary physical and organizational infrastructure has to be in place. This includes, but is not limited to: accommodation; transportation; science equipment such as SCUBA gear, binoculars, and protective wear; health and safety equipment at all fieldsites; office equipment such as laptops and cameras; health and safety procedures, risk assessments and emergency plans; storage facilities; insurance policies; household and kitchen equipment.

 

For the R2R program, this process started two years prior to the program launch, when TIDE did an inventory of TIDE assets that could be utilized by future R2R groups. Where there were gaps, TIDE sought funding to better prepare for visiting groups. TIDE and R2R continue to invest in further infrastructure developments, for example in 2018 a new field station is planned that will open another of TIDE’s areas to visitors.

 

The key thing with this building block is to continue evaluating what infrastructure is in place, can currently be offered to groups, and what is needed for potential future groups. It is also important to review how effective these investments are. For example, what is the return on investment for more accommodation, larger vehicles, etc. Knowing this helps guide future investments. 

The most important enabling factor to ensure that infrastructure development is successful, was good planning. It is important to anticipate how the program will develop in the future, and invest accordingly. For example, what groups are expected? Are we prepared and equipped to host them?

 

Another important enabling factor for R2R, is that TIDE has a good reputation for implementing pragmatic programs. The current climate of NGO funding is favorable to those seeking financial sustainability, so R2R has received grants to support its development.

Whilst R2R was developed with careful planning, it still faces challenges as it continues to develop. In particular, it was found that the intended target market is not now R2R’s largest portion of participants. It was anticipated that the majority of participants would be students looking to enhance their resume through fieldwork experience. The reality, is that some the more popular programs are those for university study abroad programs, families, and for individuals of all ages looking to ‘vacation with purpose’.

 

R2R has still managed to adapt gradually over time to these new groups, however some investments may have been made slightly differently from the off-set had more information been available at the time. For example, brand new SCUBA diving equipment was purchased in 2014 when R2R was anticipating a heavy focus on marine programming, however due to other factors, few groups have used this equipment to date. SCUBA is still an activity that is predicted to increase in the future, however the initial investment in 2014 was perhaps premature.

Mobilization of Farmers

We hire project staff and meet with relevant stakeholders (government representatives, community leaders, and potential local and international partners/donors) to solicit their support and formalize each new FG project. With the help of stakeholders we identify interested farmer groups, lead farmers, and participants, and host orientation workshops prior to pursuing training and extension activities. We contact farmers by working with local government and community leaders and using rural radio to promote TREES and the FGA. This process takes 1-2 months as we vet farmers to ensure that they are truly willing to participate in the program. We prepare our Monitoring and Evaluation process which consistently collects data over the 4-year period. The M&E process consists of collecting information on our farmers through a baseline survey before they start the program, on metrics such as household dietary diversity and food insecurity and resilience (based off of USAID indices), along with measurements of the species diversity, and the number of trees per hectare on FG land.  Lastly, we look into the number of food crops and marketable products our farmers grow. This information is followed up with an annual sample survey of farmers to see how these metrics change over the 4-year FGA.

 

  • Finding farmers who are able to commit to the four-year program

  • Finding appropriate stakeholders/funders

  • Ability to find appropriate staff members to serve as technicians to train farmers

We need to ensure that selection criteria includes a consultation with local leaders to be certain that farmers can dedicate secured, tenured (customary or statutory) land to the project

City Core Revitalization

The city applied a variety of capital improvement projects and urban operation schemes for city core revitalization. A centerpiece of the revitalization package is the development of Grand Plaza – a major social open space equipped with audio-visual amenities for various events and covered by a high-ceiling glass roof under all-weather conditions, in particular to deal with Toyama’s heavy snowfall climate. The city also established a 24-hour bicycle-sharing system by placing 17 bike stations with a private operator in the city core district. A central marketplace and local community facilities were constructed through the unique redevelopment schemes and incentive arrangement.

  • Development of a centric multifunctional facility to attract citizens and visitors (Grand Plaza)
  • Consideration to local climate and environment in the facility design

The key to the success of the city core revitalization is the wide variety of activity offerings suited for all generations, with due attention to the socially vulnerable, e.g. elderly, children, expecting mothers. The LRT supports this by providing direct and safe access from homes for this cohort of the population as well.

Promotion of New Township along the Public Transit Corridors

The city designated 436 hectares for an urban core district, 19 public transit corridors (including both light rail transit and bus lines), and 3,489 hectares for residential promotion areas along the corridors, for which special subsidies became available for qualified home builders, new housing owners, and multi-family apartment residents. Consequently, the number of new residential properties along the promoted transit lines increased 1.32 times for the period of 2004 to 2009.

  • Financial incentives for home owners along the public transit corridors
  • Commercial facilities, schools, hospitals etc. available within walking distance from public transit nodes and stations

Toyama's approach to attract development along the public transit corridors proved successful especially when this was backed by financial incentives. This in turn has led to indirectly disincentivising living in city fringe areas.

Reinvestment in Public Transit

The city introduced Japan’s first light rail transit (LRT), called PORTRAM, by utilizing the former JR Toyama-port line’s right of way accompanied by the extension of bullet train services to Toyama Station. The PORTRAM system with barrier-free stations and low-floor vehicles over the operation length of 7.6 km can smoothly carry elderly and disabled passengers to a variety of city destinations and bring wider environmental benefits, such as reduction in noise, air pollution, and CO2 emissions, to the whole city. Importantly, innovative project finance schemes were applied to split the roles of railway construction and system operation between public and private partners for the Toyama LRT. The public sector covers all the construction cost of the LRT system, including vehicles, railways, and depots, and the maintenance cost of these facilities, whereas the transit operator founded by several local governments and private companies recovers operation costs from fare revenues. The city filled the capital funding gap by arranging the national government’s road improvement programs and contributions from transit companies and by saving land acquisition costs with the former JR railway’s right of way.

  • Attention to universal accessibility for all
  • Innovative project finance schemes for public-private partnership
  • Sufficient funding support from the city

Caveat of applying this approach is that specifically for the Toyama case, the city had sufficient funds to cover construction cost of the LRT system, including vehicles, railways, and depots, and the maintenance cost of these facilities. Utilizing  right of ways of previous public transport systems can also be useful.

Availability of Data

Three types of data were particularly important in the design and promotion of the “Program for Earthquake-Resistant School Buildings”: school data, data on damages, and data on hazard risks. School data was collected by surveys and investigations conducted by FDMA and MEXT. A list of the surveys is indicated below.

  • School Basic Survey (annually since 1948) to collect basic data.
  • Public School Facilities Survey (annually since 1954) to collect building area and conditions of school facilities.
  • Status of Seismic Resistance of Public School Facilities (annually since 2002) to collect data on the seismic resistance of school structures as well as suspended ceilings of gymnasiums and other nonstructural elements of school buildings.

Earthquake Damage Investigation (after each mega-disaster such as the Great Hanshin-Awaji Earthquake and the Great East Japan Earthquake) to collect damage to buildings, specifically the kind of damage suffered by various types of buildings, the location where the damage occurred and under what circumstances, and the kind of earthquake that caused the damage.