The Suwon Cultural Foundation established an objective of increasing local community participation in tourism initiatives, in order to build a sustainable tourism environment. Starting from 2013, local residents were consulted and engaged in various activities such as Sotdae making (village folk poles), Suwon Love Lantern Festivals, King Jeongjo Royal Tomb Procession events, which slowly built the knowledge of how local resident collaboration could happen.
As the content and festivities based on Hwaseong as World Heritage expanded, such as the Suwon Heritage Night Walks and World Heritage Festival, the level of community participation widened in its scope and depth. A local destination management organization has been established that could provide capacity building to showcase the example of creating a sustainable tourism ecosystem.
The increased engagement of local residents in World Heritage festivals was crucial so that they could start benefitting from World Heritage. In the past local residents had to continuously endure all the negative impacts from tourism but did not receive any benefits. In this partnership, local residents are active participants creating content, managing events and actively participating in the management and utilization of World Heritage.
As the city government tried to change its way of operation in an attempt to build a sustainable tourism ecosystem, the local residents trusted the governance and started the collaboration in good faith and effort. The local government placed importance on the process of engaging the local community rather than only focusing on the immediate results and supported on a long-term basis to enhance the capacities of the residents in their role as the content creators of the local festivities.
The engagement of the local community was pursued to create a sustainable tourism environment. The relationship was built on mutual trust as the city government focused on a cumulative build-up of local capacity, rather than arbitrarily contracting them for certain tasks that could be posed as a testbed. The local government provided continued technical assistance in building up the capacities of the local residents and advised them to formulate a legal entity to become independent partners to the destination management organization.